This Return and Refund Policy outlines the terms and conditions for returning products purchased from Ask Me Solutions. By making a purchase on our website, you agree to the following policy:
 

• Eligibility for Returns:

  • We accept returns for products that are defective, damaged, or not as described.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

 

• Initiating a Return:

  • To initiate a return, please contact our customer service team at +91 9103877367 or support@askmesolutions.in within 7 days of receiving the product.
  • Please provide your order number and details about the product and the reason for the return. Our customer service team will assist you with the return process.

 

• Return Shipping:

  • If the return is due to our error or a defective/damaged product, we will provide a prepaid shipping label for the return or exchange depending on the preference of the customer.
  • If the return is not due to our error (e.g., change of mind), still we will provide a prepaid shipping label only if the product is still in the same way and position as we had dispatched to the customer.

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• Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to your original method of payment within 5-7 business days.

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• Exchanges:

  • If you received a defective or damaged item and need to exchange it for the same item, please contact our customer service team for assistance.​​​​​​​

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• Non-Returnable Items:

  • Certain items are non-returnable, including gift cards, downloadable software products, and personalized/customized items.

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• Cancellation Policy:

  • If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled, but you may initiate a return following the guidelines outlined above.

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• Exceptions:

  • In certain cases, exceptions to this policy may be made at the discretion of Ask Me Solutions management.

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• Contact Us:

  • If you have any questions or concerns about our Return and Refund Policy, please contact us at info@askmesolution.in or +91 9103877367

 

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Thank you for shopping with Ask Me Solutions.